Librarians know very well the power of language! Words and how they are used, whose words are heard, and how people access those words are at the foundation of every library's mission. Words are powerful. The words we use in our internal operations and in our public-facing engagements are extremely important because they can lift […]

Emotional Intelligence plays a critical role in self-awareness and relationship management, and it can have a profound impact on professional success. In this interactive workshop, library managers and staff will have the opportunity to: —  Define Emotional Intelligence (EI) and the significance of the four domains of self-awareness, self-management, social awareness, and relationship management —  […]

From book bans to natural disasters, libraries face a variety of crises that leadership and staff may have to manage -- and recover from. These crises take a toll not only on our libraries and communities, but also ourselves. Crises require preparation, as well as recovery and recuperation. Join us for an interactive workshop exploring […]

Registration will open September 1st at 12pm. This workshop will introduce library and cultural heritage staff to visual communication and basic library related sign language. Participants will learn a variety of things including: basic tips in communicating with Deaf patrons, simple signs related to the library, strategies to make your library more Deaf friendly and […]

This workshop will introduce library and cultural heritage staff to visual communication and basic library related sign language. Participants will learn a variety of things including: basic tips in communicating with Deaf patrons, simple signs related to the library, strategies to make your library more Deaf friendly and resources to help participants continue their sign […]

Crisis management is a process, not an event. It is an ongoing, systematic, and disciplined process that an organization should follow to help identify vulnerabilities, prevent crises from occurring, plan for those most likely to occur, communicate effectively during and after a crisis, monitor and evaluate the situation, and make adjustments as necessary. It is no […]