What is excellent customer service in a library? How do you create a positive experience for your patrons? Whether you are new to customer service or just brushing up those skills, this interactive session will help you develop exceptional customer service skills that create an effective, efficient, and inclusive experience for all patrons.  Session topics […]

Join DHPSNY Program Manager, Amanda Murray, to learn how the identification of photographic processes can impact preservation decisions for collections. Participants will leave this workshop with the skills and tools needed to determine the preservation needs of specific types and formats of photographs. Time will be dedicated to practicing identification and handling skills. Presenter: Amanda […]