RRLC is offering up to 15 seats at the upcoming LibraryWorks webinar, LibraryWorks Webinar: Empathic Design: Center Your Library with Empathy, Compassion, and Purpose

Empathic design, often referred to as empathetic design, takes a user-centered approach with empathy and compassion towards your user. Through observation and listening, empathic design calls libraries to analyze and apply what users need with empathy and purpose. Through visualization and creativity, you will develop knowledge and skills to identify critical needs of your library. Counter to individualistic ideals and gratifications, you will learn the importance of seeing the library through the eyes of others with compassion and grace, putting aside preconceived notions to establish a library that seeks solutions to the problems of the people they serve.

From this webinar, you will:
• Learn empathy skills and translate it to empathic design.
• Find deeper meaning to people’s needs through observation and motivations.
• Discover and identify behavior to influence problems and solutions.
• Develop creativity and practical application in empathic design.