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Ask Us 24/7 is a regional virtual reference service made up of libraries across New York State. Librarians who participate are busy answering thousands of questions from patrons every year. The service is housed on Springshare’s LibChat platform and is part of a 24/7 global virtual reference cooperative that includes libraries across the nation and in the United Kingdom. Virtual reference has become an important component of library service today and one that can bolster a library’s effectiveness and visibility as an information provider. Learn about Ask Us 24/7, its nearly 20-year history, and its place in the ever-changing world of reference.

About the Presenter:

Caitlin Kenney is the Engagement and Education Services Coordinator at the Western New York Library Resources Council. She is also the Project Manager of Ask Us 24/7. She received her Master of Library Science degree from the State University of New York at Buffalo and she has a decade of experience in various types of libraries. Caitlin loves spending time with her senior dog, hiking, and embarking on creative endeavors, including pottery and film photography.

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