Upcoming Events

RRLC is offering up to 15 seats at the upcoming LibraryWorks webinar, LibraryWorks Webinar: Creating Standards for Successful Customer Service (For Frontline Staff) One of the most difficult issues for frontline library staff to navigate is the balance between personalized service, which can devolve into special favors for well-liked customers, and even-handed consistency, which can […]

REGISTER HERE Join Barbara Lilley, Library Development Specialist at the Division of Library Development, for this one-hour session on the NYS Coordinated Collection Development Aid program! Barbara will review how libraries should complete and submit the CCDA print and online forms, review when a library needs to submit a waiver, and share tips for libraries […]

REGISTER HERE This webinar will focus on student employment practices since the pandemic and managing the next generation of student workers. How has student employment changed in the last few years? What are some expectations of student employees, or student supervisors? Is job burnout a concern with student employees? How do we empower, train, and […]

Note: This event has been cancelled.  -- "Ask the HR Expert" is a resource-sharing effort to give libraries, museums and archives access to timely guidance and advice about HR issues impacting mission and operations. We offer guidance in the following ways: - Policy development - Workplace communication - Situational guidance About the Presenter: Holly Nowak […]

RRLC is offering up to 15 seats at the upcoming LibraryWorks webinar, LibraryWorks Webinar: Recruiting, Hiring, Orienting, Maintaining and Saying Goodbye to Library Volunteers About 60 years ago, the professional nonprofit community came to the conclusion that volunteers needed to be treated like paid employees, meaning that they needed to be subject to the same […]

REGISTER Join us for a webinar on composting and zero waste behavior changes for library staff! In this webinar, library staff will learn how to make individual changes in their own lives – like composting and recycling – as well as changes they can make at a business level at their libraries to help the […]

RRLC is offering up to 15 seats at the upcoming LibraryWorks webinar, LibraryWorks Webinar: Mastering Uncomfortable Conversations with Library Visitors More people are showing up at libraries AOA, meaning Angry On Arrival. Maybe they didn't want to wait in line to talk with a reference librarian during finals. Maybe they are ticked off because the […]

Register Here This series of brief webinars illuminates the behind-the-scenes work that is done to make digital collections available on the New York Heritage Digital Collections website. Interviews with the professional staff reveal stories from the archives, how materials were chosen for digital projects, and the impact the collections have in interpreting the past. Brandon […]

REGISTER Ask the Archivist is a service for members of ESLN councils that provides answers to basic questions regarding archives and special collections. This is a pilot program that will be evaluated after July 2023. Archivists at several of the Councils of the Empire State Library Network (ESLN) staff this service.  The staff will provide advice […]

REGISTER HERE According to the National Endowment for the Arts, "Big Read—a partnership with Arts Midwest—broadens our understanding of our world, our neighbors, and ourselves through the power of a shared reading experience. Showcasing a diverse themes, voices, and perspectives, the NEA Big Read aims to inspire meaningful conversations, artistic responses, and new discoveries and […]

REGISTER NOW Library workers experience trauma at work from multiple directions. Whether it’s abuse from patrons, coworkers, or secondary trauma from trying to meet the needs of the community that go far beyond what library services can provide, library workers take on more pressure and stress than we expected as new staff. The groundbreaking Urban […]

REGISTER HERE How are health communication and health literacy connected? How can you be more effective in providing health information to consumers, patients, clients, library patrons and your community? This 1 hour webinar introduces the concepts of health literacy and health communication, outlines components of clear health communication, and identifies online resources from NLM, government […]